Shipping policy
Catbuk Shipping Policy
At Catbuk, we work to process and ship your order as quickly as possible. Please review the information below regarding order processing, shipping, delivery times, and international orders.
1. Order Processing
Orders are generally processed and prepared for shipment within 2–5 business days after payment has been successfully confirmed.
For products that are made or printed on demand, additional processing time may be required depending on the product and production partner.
Orders are not normally processed on weekends or public holidays.
2. Shipping Times
After your order has been processed and shipped, estimated delivery times are generally:
- Standard Shipping: approximately 7–15 business days.
- Delivery times may vary depending on the destination country, shipping carrier, customs processing, and other circumstances outside our control.
The estimated delivery time does not include the order processing time.
Please note that delivery estimates are not guaranteed delivery dates.
3. Shipping Rates
Shipping costs are calculated at checkout based on factors such as:
- Delivery destination.
- Product(s) ordered.
- Package weight and dimensions.
- Available shipping method.
The applicable shipping cost will be displayed during checkout before you complete your purchase.
4. Order Tracking
When your order has been shipped, we will provide tracking information when tracking is available.
The tracking information may take some time to become active after the package has been handed to the shipping carrier.
Please check your email, including your spam or junk folder, for shipping and tracking notifications.
5. International Shipping
Catbuk may ship orders internationally.
International deliveries may be subject to customs clearance procedures, import duties, taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, the customer is responsible for any customs duties, import taxes, or other charges imposed by the destination country.
Customs policies and fees vary by country, and Catbuk does not control these charges.
6. Shipping Delays
Delivery times are estimates and may be affected by circumstances beyond our control, including:
- Shipping carrier delays.
- Customs inspections or delays.
- Weather conditions.
- Public holidays.
- Incorrect or incomplete delivery information.
- High shipping volumes.
- International transportation delays.
- Other unforeseen circumstances.
If your package is delayed, please check the tracking information first. If you need additional assistance, contact us at fariskhalifa5@gmail.com.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping charges may apply if the order needs to be reshipped.
Please contact us as soon as possible if you notice an error in your shipping information.
8. Lost or Damaged Packages
If your package arrives damaged, please contact us at fariskhalifa5@gmail.com as soon as possible and provide:
- Your order number.
- A description of the issue.
- Photos of the damaged package and product.
- Any available tracking information.
We will review the situation and work with you and, when applicable, the shipping carrier or fulfillment provider to determine the appropriate solution.
9. Products Made on Demand
Some Catbuk products may be produced or printed after an order is placed.
Because these products are made on demand, processing and production may take additional time before the order is shipped.
Where applicable, product pages may provide additional information about production and delivery estimates.
10. Contact Information
If you have any questions about shipping or delivery, please contact us:
Catbuk
Email: fariskhalifa5@gmail.com
Physical Address: El Kelaa des Sraghna, Morocco
We are happy to assist you with questions about your order, shipping status, or delivery.