Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fariskhalifa5@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fariskhalifa5@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fariskhalifa5@gmail.com.

Catbuk Refund & Return Policy

At Catbuk, we want you to be happy with your purchase. If you are not completely satisfied with your order, please review the return and refund conditions below.

1. Returns

You may request a return within 14 days of delivery.

To be eligible for a return, the item must:

- Be unused and unworn.

- Be unwashed and in its original condition.

- Include the original packaging, when applicable.

- Not be damaged due to misuse, improper handling, or normal wear and tear.

To request a return, please contact us at fariskhalifa5@gmail.com and include your order number and the reason for the return.

2. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Original shipping costs may not be refundable unless the return is due to an error on our part or the product was received damaged or defective.

3. Exchanges

We may offer exchanges for a different size or variant within 14 days of delivery, subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at fariskhalifa5@gmail.com within 48 hours of delivery.

Please provide:

- Your order number.

- A description of the problem.

- Clear photos of the item and packaging.

- Any other information that may help us investigate the issue.

If the issue is confirmed to be our responsibility, we may provide a replacement or refund at no additional cost to you.

5. Non-Returnable Items

Certain products may not be eligible for return, including:

- Custom or personalized products made specifically for you.

- Products that have been used, washed, worn, or damaged after delivery.

- Items that are returned without prior authorization.

- Any other products specifically identified as non-returnable on the product page.

Custom or personalized products may still qualify for a replacement or refund if they arrive damaged, defective, or incorrect.

6. Return Shipping

Unless the return is due to a defective, damaged, incorrect, or otherwise incorrectly fulfilled order, the customer may be responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. Catbuk is not responsible for returned packages that are lost or damaged during return shipping when the customer is responsible for arranging the return.

7. Late or Missing Refunds

If you have been approved for a refund but have not received it after the stated processing period, please first check with your bank or payment provider.

If you still have not received your refund, contact us at:

Email: fariskhalifa5@gmail.com

8. How to Start a Return

To request a return or exchange, contact us before sending the product back.

Please provide:

Name: The name used for the order

Order Number: Your Catbuk order number

Email: The email used when placing the order

Reason: The reason for the return or exchange

Photos: When applicable

Send your request to:

Catbuk